Posted on March 12, 2008 by Judith
One of the hardest things for organizations to do is to retire old applications. Unlike hardware that tends to be replaced on a regular cycle, old software sticks around way too long. It definitely over stays its welcome. I remember when I worked at John Hancock decades ago and watching as departments [...]
Filed under: Adobe, IBM, Microsoft, Rich Internet Applications, Web 2.0, customer experience, service oriented architecture, software industry | Tagged: Adobe, application modernization, business services, IBM, Microsoft, Nexaweb, RAI, WaveMaker, Web 2.0 | 3 Comments »
Posted on January 19, 2008 by Judith
The other day I had to fly from Boston to Denver when it became clear that there was going to be a sizable snow storm in Boston. Once it became obvious that if I tried to fly out on Monday I would probably not make my Monday night dinner meeting and my Tuesday consulting [...]
Filed under: customer experience | Tagged: business process management, customer experience, United Airlines | 1 Comment »
Posted on January 8, 2008 by Judith
The other day my wireless router at home failed. Like many of us, it is hard to envision life without wireless connectivity so I ran out and bought a new router. I took the device out of the package followed the directions and tried to get on line. It didn’t work. [...]
Filed under: customer experience, software industry | Tagged: customer experience, Netgear, software engineering | No Comments »
